When receiving incoming emails from customers via Collins Mail, you have the option of sorting the list of bookings or enquiries as to how you want.
By default, the list of bookings with unread emails will be sorted by the newest messages first, similarly to how a normal inbox would appear.
You also have the option to order them how you want by using the sorting tool at the top of the list.
Here you can sort the order by:
Relevance: This will order the list with the later bookings first unless searching, in which case the best match should be first.
Date, earliest first: This will sort the booking list by placing the earliest date at the top, including past dates if there are incoming messages from older bookings, with subsequent dates listed in descending order.
Date, latest first: The list will be ordered by the booking date that's furthest away from today's date at the top.