Enquiries - Collins 2.0 and Collins iPad App (Collins Evo Only)
The Enquiries view has been fully rebuilt as part of Collins 2.0, delivering a modern, more intuitive experience for managing incoming bookings and enquiries. For the first time, the full Enquiries experience is also available natively on the Collins App for iPad.
Note: This feature is available for Collins Evo customers only.
What's New?
A modernised Enquiries view in Collins 2.0
The Enquiries view has been redesigned with a cleaner, card-based layout that brings more of your enquiry management into one place, reducing the need to navigate into individual bookings to take action.
Status changes directly from the list - For any enquiry, you can now change its status — Mark in progress, Confirm, Cancel, or Delete — directly from the list by clicking the status icon, without opening the booking. New enquiries continue to show a Take button, now displayed as a distinctive blue icon with a hand symbol
Assign to - Assign any enquiry to a team member directly from the three-dot menu on each row, without needing to open the booking first
The redesigned view also brings a refreshed interface for existing filtering and sorting capabilities, all accessible from the sidebar without leaving the Enquiries screen:
Status filters with live counts - Filter by New, In Progress, Confirmed, Cancelled, Lost, or Deleted, with live counts shown alongside each status
Date range filtering - Narrow your view using From and To date pickers
Assigned to filtering - Filter by one or more team members, with your own name surfaced at the top
Notification Centre - Filter by notification type, including Follow up required, Customer waiting 2 hrs, New messages, Payment received, Booking changed, and more
Sorting - Sort by date, customer name, or party size
Enquiries on the Collins iPad App
Collins Evo customers can now access the redesigned Enquiries view directly from the Collins App on iPad, making it easy for front-of-house and reservations teams to manage incoming enquiries on the go.
To get started, download the Collins App from the Apple App Store and log in with your Collins credentials.
Benefits (Collins Evo Customers)
Fewer clicks - Change enquiry status and assign team members without leaving the Enquiries list
Cleaner at-a-glance view - The redesigned card layout surfaces key enquiry information without needing to open each booking
More flexibility - Manage enquiries from desktop or iPad without switching between systems
Support
For questions about these updates, or to find out more about upgrading to Collins Evo, please contact your account manager or reach out to our support team through your usual channels.