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Booking cancellations can happen for various reasons, whether initiated by the venue or their customer.
This guide provides practical steps and tips for handling cancellations from both perspectives.
The venue's perspective
A venue may cancel a booking due to unforeseen operational issues, safety concerns, non-compliance with terms, external emergencies, or legal restrictions. Such cancellations are typically guided by policies to ensure fairness and protect all parties involved.
Cancel a booking which is not yet confirmed
🤓Tip: To find cancelled bookings you can use the enquiry report.
To cancel a booking that was not yet confirmed, so it's in progress status, follow the steps below:
Find the booking and click Reject.
Click Save.
Cancel a booking that is confirmed
If a booking is already confirmed, and you have to:
Find the booking and click Reopen.
Click Reject.
Click Save.
📌Note: It’s also possible to reject multiple bookings at once.
Client's perspective
📌Note: You can disable the customer cancel button if needed.
A client may cancel a booking due to personal emergencies, schedule changes, dissatisfaction with terms, or unforeseen circumstances. Clear cancellation policies help manage such situations fairly for both parties.
When a client makes an enquiry or a booking, he receives a confirmation email where he can cancel the booking for various reasons and will receive a cancelation email confirmation.
To see which customers canceled a booking you have to:
Click Enquiries.
Click Customer canceled on the notification centre.