To set up automatic emails for cancellations and rejected bookings, follow the steps below:
Click Settings, Sites then select the site.
Click Booking Types then select the relevant booking type.
To apply this for all types of bookings, you need to set it up per booking type.
In the Emails section, select Automatic Cancellation.
You can add additional text to the email, for example, the venue's phone number.
Click Save.
đ Note: If a customer cancels their booking from the confirmation email, the same message will appear in the cancellation email they receive. Remember that cancellation emails are only sent when a booking is cancelled; if a booking is deleted instead, no cancellation email will be triggered.