Bookings and enquiries
Manage your bookings and enquiries.
Add a walk-in bookingQuickly add a walk-in in Access Collins.
Make it mandatory to assign tables to all bookings & enquiriesMake sure that all confirmed bookings have been allocated to a table.
Add bookings through the Enquiries pageCreate and add a booking to Access Collins.
Add booking straight into the diary, floorplan or run sheetSee how to add booking straight into the diary, floorplan or run sheet.
Booking statuses explainedSee the explanation of each booking status.
Change Assigned to me to Assigned to anyoneAssign bookings to anyone.
View deleted bookingsSee where to find deleted bookings.
Recover missing bookingsBookings have disappeared.
Add additional details within a bookingGuidance on entering a customer's budget, managing bookings made on their behalf, and handling unknown guest counts.
Add a minimum spend within a bookingRecord the minimum spend requirement for the booking.
Use the Smart space finderWhen you don't have availability, the area search will help you find availability.
Assign a user to a booking or enquiryAssign a user to a booking or an enquiry.
The difference between cancel, reject or delete a bookingThe difference between cancel, reject or delete a booking.
Delete bookingsDelete one or multiple bookings.
Add booking promptsBooking prompts on the enquiries page help guide users through the booking process and assist with enquiries.
See the booking historySee the changes that have been made on a booking or enquiry.
The booking details tab explainedSee what information the booking details tab contains.
Set up no-show and cancellation labelsConfigure booking labels for cancelled bookings and no-shows.
Not able to take same-day bookingsSame-day bookings troubleshoot.
This booking is out of date messageThis booking is out of date, refresh error when trying to save a booking.
Add bookings to multiple datesCreate repeating bookings.
Booking setup requirementsCreate your booking setup requirements and add them to bookings.
Restrict the number of covers that can be booked at certain times with limit arrivalsLimit or restrict the number of covers that can be booked into your venue per a certain timeslot.
Remove a future booking from the waitlistMove a future booking from the waitlist into the booking list as a table becomes available.
Sort your enquiries and bookingsWays to sort your enquiries and bookings.
Use labels and follow upsAdd labels and follow ups to bookings.
Set up your booking stages, labels, and coloursConfigure labels and the different stages of a booking.
The importance of using booking stage labels and coloursOrganise bookings and get to know your customers better with labels.
Test your booking type rulesTest your booking type rules to determine whether a booking can be auto-confirmed, marked as an enquiry, or checked for table availability.
Booking History within a booking or enquirySee when a change was made and by who to a booking.
Duplicate bookingsSee why duplicate bookings are showing in the diary.
Save a booking or enquirySave a booking or an enquiry after making changes.
The DMN reference numberLearn about DMN reference numbers and their purposes.
Take contact detailsStore guest details for the NHS track and trace scheme and take your customer's information.
Uncheck a guest within the Diary or runsheetUncheck guests you've accidentally checked-in.
Bookings are coming through to the wrong siteBookings made on our website are coming through into Access Collins for the wrong site.
Limit the changes customers may make to their bookingStop customers from changing the guest, time, date of their booking automatically.
Allow multiple groups to be confirmed into one Table or AreaThis section explains how to confirm multiple bookings into a single area and set up a sharing table for guests.
Assign to areas within a bookingInstructions for assigning a booking to a specific table and preventing it from being moved to another table.
Attach files or documents to bookingsLearn how to store documents in Access Collins, attach floorplans to bookings, and enable the documents tab for streamlined management.
Automatically mark bookings as left when it's finishedYou can automate Access Collins finished bookings as left on the diary or floorplan.
Booking and enquiry sections explainedYou can see the details of when a booking was made
Booking Types - Restrict when bookings that can't be auto-confirmed may be accepted as an enquiryUnderstand why auto-confirm bookings may come through as enquiries and how to adjust your settings accordingly.
Cancel or reject a bookingCancel or reject a booking from both the venue, or client's perspective
Create custom enquiry fieldsPersonalise your own Contact us or General enquiry form.
Bookings are going straight to left when I check them inAs soon as you add a walk-in it is getting marked as left.
Enquiries assigned to me and assigned to anyoneSee the enquiries assigned to you or all enquiries.
Manage an enquiry with follow-upManage an enquiry and the details that an enquiry contains.
Commission box within a bookingAdd a commission to a booking, navigate to the booking details and enter the desired amount or percentage
Compile and send a contract within a booking or enquiryYou’ll find guidance on compiling, signing, emailing, viewing, and sending contracts in Access Collins
Customer details within a booking or enquiryYou can input multiple contact emails and phone numbers for a booking, ensuring all necessary information is captured accurate
The invoice was paid for the wrong referenceMade a payment for another account. Can this be moved to the correct one?
Download or print a short run sheetYou can download or print a short run sheet
Download or print the kitchen sheetDownload a list of all pre-order items for the day or a detailed breakdown of how many of each item the kitchen needs to prepare
Mandatory fields for bookingsInformation is required when making an enquiry.
Missing bookings issueRecover and reinstate bookings our organization has received while Access Collins was down.
Move bookings in the Table activity sectionMove a booking to a different table on the floorplan.
Mass reject bookingsYou can reject multiple enquiries or bookings at once
Inform the customer which table or area they have bookedEnable the feature to let the customer know which table or area they have booked
Linked bookings paymentsThe amount showing in the confirmation email is more than the is showing in the payments tab for the booking.
Save a booking or enquiryYou can save a booking or an enquiry after making changes.
Add an actual spend per guestAdd an actual spend per guest after the booking has taken place.
Upload future bookings into Access CollinsUpload external bookings to the system.