Getting started
Get started and make the most of your software.
Understand and use the Access Collins appUse the Access Collins app and information.
Learning Lite coursesLearning Lite courses that are available with Access Collins.
Top tips to use Access CollinsTips and practices for when you first start using Access Collins.
Apps available in Access EvoAccess Evo apps that you can add to your Access Collins dashboards.
New support process starting the 15th of December 2025Our AI messenger offers instant support and escalates unresolved issues to our team for quicker assistance.
Further technical support
Basic steps to resolve simple issues.
Use the Access Digital AssistantFind out more about utilising the Access Digital Assistant.
Submit a new product development ideaSubmit a new development idea on the Access Hospitality ideas portal.
Request trainingRequest training for new staff.
Access Collins spec sheetDetails the system requirements for using Access Collins, including supported devices and platforms.
Reset your passwordFind out how to reset your password.
Service status dashboard - update last stepThe purpose of this article is to explain how to access the status dashboard and what the dashboard is for.
Subscribe to alerts via the service status dashboardYou can subscribe to receive alerts from the dashboard regarding your Access Collins status, unsubscribe in a few simple steps.
Clear your browser history, cookies, and cacheClear browser history, cookies and cache when Access Collins is not working as expected and get better browser performance.
Take a screenshot of the ConsoleTake a screenshot of the Console so that the team can identify errors.
Finance and contract queries
Review your contract or reach out to our finance team.
Contact the DMN accounts team or finance teamGet in touch with our finance team or accounts team regarding invoices, billing or payments.
Contact us about your accountContact your Account Manager, update details, manage contracts, billing, and access other teams beyond support.
Cancel or modify your Access Collins contractCancel my Access Collins site or account.
GDPR in Access CollinsFind out GDPR works in Access Collins
See your company account numberSee your company account number for our Contact us page.