Access Collins is a booking system designed specifically for the hospitality industry, helping teams manage daily reservations and enquiries with ease.

As a new user, you’ll find here the key articles and information you’ll rely on most in your day‑to‑day work.

Your user permissions determine what actions you can take in the system, ensuring accuracy, security, and smooth operations.

This guide gives you a quick overview of the two permission levels most new starters receive, so you know exactly what you can do from your first day.

A read-only user can add walk-ins, change the status of bookings in live service, and change the number of guests when checking in bookings, only.

They cannot manage enquiries, move bookings around tables or deal with any bookings that aren't for today.

A walk‑in is a guest who arrives at your venue without a reservation and needs to be added to the system on arrival.

They haven’t booked ahead, they simply show up, request a table, and you create a same‑day booking for them in the live service view.

The diary page in a booking system is the main calendar-style view where you can see all bookings for a specific day. It acts as the central hub for your daily operations.

In simple terms, it’s the page that shows you what’s happening today, every reservation, walk‑in, enquiry, and table allocation, all in one place.

It lets you:

Think of it as your digital version of a restaurant’s daily planner, the place you check to understand the flow of service and what’s coming next.

A restricted user has the same access as the read-only user and can only add bookings as per the booking type and availability parameters.

Restricted Users can add and take enquiries in Access Collins, plus confirm bookings up to a certain number of people, which is determined from the permissions tab of your site settings, and send them a confirmation email.

In Access Collins, you can add new bookings directly from the diary, floorplan, or run sheet, depending on how you prefer to view your service.

This article shows you the quickest ways to create bookings from each of these pages, helping you manage reservations smoothly throughout the day.

The Enquiries page in Access Collins allows you to create new bookings directly from incoming enquiries.

This article walks you through how to add a booking from an enquiry, helping you manage guest requests quickly and keep your diary up to date.

Some enquiries require additional action before they can be confirmed or closed. In Access Collins, you can manage these by adding follow‑ups to track what needs to happen next.

This article explains how to update an enquiry with a follow‑up, helping you stay organised and ensure no guest request is missed.

In Access Collins, you’ll often need to update or remove bookings but each action has a different purpose.

Understanding the difference between cancelling, rejecting, and deleting a booking ensures you keep accurate records and handle guest reservations correctly.

This article explains what each option means and when to use it.

​

​
​