Admin users in Access Collins hold the Booking Manager permission level, giving them full access to every feature and setting in the system.

As an admin, you can configure how Access Collins works for your venue or group, manage all system settings, oversee booking managers, and control user permissions.

This guide will help you get started with the key tools and configuration options available to you as an administrator.

Your venue may operate with different opening and closing times depending on the day, service type, or area of the business.

In Access Collins, these times define when guests can book and when your team can manage reservations.

This article explains how opening and closing times work so you can set them accurately for your venue’s needs.

In Access Collins, you can set:

In Access Collins you can close:

Users in Access Collins are your team members, and as an administrator you can create new users, remove them, and manage their permissions.

Creating a new user in Access Collins allows you to add team members to your system and assign the permissions they need.

As an administrator, you can set up users quickly so they can access the tools and features relevant to their role.

Removing a user in Access Collins allows you to take away access from team members who no longer need it.

As an administrator, you can quickly deactivate users to keep your system secure and up to date.

Each user in Access Collins can have a tag name that colleagues use to notify them in notes or messages.

As an administrator, you can set or update a user’s tag name so they receive the right notifications and stay informed.

User permissions in Access Collins control what each team member can see and do within the system.

As an administrator, you can update these permissions at any time to ensure users have the right level of access for their role.

The booking widget is an online booking tool added to your website, allowing customers to make reservations directly for your venue.

It can be customised to match your branding and booking needs.

The booking widget lets customers make reservations directly through your website.

It guides them through choosing a date, time, booking type, and any required details, making the booking process quick and seamless for both your venue and your guests.

As an alternative to adding the booking widget to your website, you can use a booking URL.

This link can be shared directly with customers so they can make a booking without needing to navigate through your site.

The second stage of the Access Collins V2 widget is the page where you prompt customers to give their contact details, optionally take payment or allow the customer to add pre-orders to the booking.

You can customize this stage of the widget.

Booking types in Access Collins define the different experiences, events, or services your venue offers.

They determine how customers book, what information you collect, and how each booking behaves in the system.

Setting up booking types correctly ensures your reservations run smoothly and reflect the unique needs of your venue.

Creating a new booking type in Access Collins allows you to define a specific experience, event, or service your venue offers.

A Private Hire booking type is used for full‑venue or area takeovers, allowing you to manage large‑scale or exclusive events separately from your standard reservations.

Setting up a Private Hire booking type lets you control availability, requirements, and booking rules specifically for these high‑value events, ensuring they are handled smoothly and consistently.

An Auto‑Confirm Only booking type allows customers to instantly secure a reservation without submitting an enquiry.

Because these bookings are automatically confirmed, your team doesn’t need to review or approve them, making the process faster and more seamless for both you and your guests.

This option allows bookings to be automatically confirmed only when they meet your set auto‑confirm rules.

If a request falls outside those rules, it will come through as an enquiry instead.

This gives you control over more complex or exceptional bookings while still streamlining straightforward ones.
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If you want to hide a booking type from your booking widget without deleting it, you can archive it.

This removes it from customer view while keeping it available for you to reactivate and use again whenever needed.

Deleting a booking type permanently removes it from your Access Collins setup.

This option is used when a booking type is no longer needed and won’t be used again in the future.

When a booking isn’t auto‑confirming as expected, or is auto‑confirming when it shouldn’t, troubleshooting helps you identify which rule or setting is causing the issue.

By checking your auto‑confirm criteria, booking type settings, and availability rules, you can quickly pinpoint the problem and ensure bookings behave the way you intend.

Payments in Access Collins allow you to take deposits, full payments, or pre-authentications directly through the system, helping you secure bookings and reduce no‑shows.

By setting up payment rules and methods, you can control when customers are charged, what amounts are required, and how payments are tracked, giving you a smooth and reliable way to manage revenue across your bookings.

Collins Pay onboarding guides you through setting up secure, seamless payment processing within Access Collins.

As you complete the onboarding steps, you’ll provide your business and banking details, verify your account, and enable Collins Pay so you can start taking deposits, full payments, and pre‑authorisations directly through the system.

This setup ensures you’re fully prepared to accept and manage customer payments with confidence.

Generating an invoice or VAT receipt in Access Collins allows you to provide customers with clear, professional documentation for their payments.

Whether they need proof of deposit, full payment, or charges linked to a specific booking, Access Collins makes it easy to create and download the required documents.

This ensures both you and your customers have accurate records for billing and accounting purposes.

Refunding a payment in Access Collins allows you to return a customer’s deposit, full payment, or pre‑authorisation directly through the system.

Whether a booking has been cancelled or a payment needs to be reversed for another reason, Access Collins provides a straightforward way to process refunds and keep your financial records accurate.

This ensures both you and your customers have a smooth, transparent experience when handling payment adjustments.

Updating or adding new bank details in Collins Pay ensures your payouts are sent to the correct account.

Whether you’re switching banks or setting up your details for the first time, Access Collins Pay provides a secure way to manage and verify your banking information.

Keeping these details up to date ensures smooth, uninterrupted payment processing for your venue.

Taking deposits or payments on auto‑confirm bookings allows you to secure revenue the moment a customer makes a reservation.

By adding payment rules to an auto‑confirm booking type, customers are required to pay a deposit or full amount upfront, ensuring commitment and reducing no‑shows.

This setup keeps the booking process seamless for guests while giving your venue added financial protection.

The most used reports in Access Collins give you quick insight into your venue’s performance, customer activity, and booking trends.

These reports highlight the key data teams rely on daily, such as booking volumes, payments, enquiries, and conversion rates, making it easy to monitor operations and make informed decisions.

By understanding these core reports, you can efficiently track what matters most and keep your venue running smoothly.

In Access Collins there are multiple reports like: