Access Collins

In this section, you’ll find a step-by-step guide to getting the most out of Access Collins.

Your guide to success

Andreea Nicoara

Resources to help you realise greater value from Access Collins.

Explore how to increase your bookings using your guide to success.

Increase your bookings

Establish by implementing a good booking journey so your customers can easily and seamlessly make reservations.

Increase your bookings - Establish

Improve your customer journey

Increase your visibility by adding your site or venue to marketing channels on DesignMyNight.

Promote and increase conversion through marketing tools

Customise your booking journey with tailored booking types

Customise and streamline your customer journey

Evolve by customising your customer journey. Create a smooth and easy experience for your customers when they're making a booking online.

Increase your bookings - Evolve

Excel by customising your booking widget, making the experience unique to your branding.

Increase your bookings - Excel

Make your booking journey feel on-brand by adding your logo and applying a custom style sheet.

Personalise your Customer Journey

Gather customer data from previous bookings and put this in my CRM system for further research.

Use customer data for marketing and research

Boost exposure by making the most of the marketing tools and insights available for your venue pages

Make the most of DesignMyNight marketing

Explore how to retain your bookings and customers using your guide to success.

Retain your bookings and customers

Track how many lost bookings, no-shows or how many enquiries have successfully converted with good use of labels.

Retain bookings and customers - Establish

Set up reminders, follow-ups, and confirmation emails at key touch points to streamline communication and increase customer engagement

Automate customer communications

Use custom labels like no-show and cancellation tags to monitor and manage your bookings more effectively.

Optimise your conversion rates

Create different templates for quicker responses that increase conversion rates

Retain bookings and customers - Evolve

Set up ready-to-use email templates with attachments and manage your customer reviews with timely, personalised responses.

Optimise customer communications and manage customer feedback

Use tools like Livewait, Auto double confirm and booking contracts to add value, reduce no-shows, and increase customer loyalty

Increase booking retention rates and add value to the customer experience

Create different templates for quicker responses that increase conversion rates.

Excel by integrating CRM solution with Access Collins.

Retain bookings and customers - Excel

Use SMS features to enhance your customer journey and improve booking retention rates

Enhance your customer journey using advanced SMS

Integrate Access Acteol or third-party tools via our open API to personalise the customer journey, boost retention, and drive more bookings.

Increase Revenue and Loyalty through integrations

Explore how to achieve operational excellence using your guide to success.

Achieve operational excellence

Establish by optimising your customer journey, reducing admin time and increasing the focus on your customers.

Achieve operational excellence - Establish

Ensure your booking types are ready for optimal system performance and achieve automation

Manage Auto-Confirmed Booking Types

You can optimise your system using granular site settings to improve bookings management.

Enhance your Bookings Management

Enhance your Venue Management

Evolve by creating and using system functionalities to control your system operations

Achieve operational excellence - Evolve

Automate bookings and emails by managing tables, zones, and templates efficiently.

Automate your Processes

Reduce admin time and boost efficiency in Access Collins with time-saving bolt-ons and additional features

Reduce Admin through bolt-ons

Use organisational settings to reduce admin and manage preferences, messages, and offers across all sites.

Unify Settings across your Organisation

Evolve by creating and using system functionalities to control your system operations.

Excel by ensuring seamless processes, increasing productivity and optimisation of your staff performance by reducing manual tasks.

Achieve operational excellence - Excel

Enable integrations and use Access Collins's open API to streamline your operations and connect key systems.

Streamline Internal Processes

Build bespoke enquiry forms and custom fields to streamline data collection and improve your enquiry conversion times.

Reduce admin through Data Capturing

Explore how to achieve data excellence using your guide to success.

Achieve data excellence

Establish by better understanding of your venue's and organisation's performance on a weekly basis.

Achieve data excellence - Establish

Access Collins reporting helps you understand performance at both organisation and site level through pre-defined reports.

Understand your performance through pre-defined reports

Set permissions, analyse performance, and simplify your day-to-day admin with powerful, customisable insights.

Use Access Analytics for Data Analysis

Evolve by setting up data collection points to increase the value you get from your reports.

Achieve data excellence - Evolve

Set up labels and sources to optimise data and improve report accuracy in Access Collins.

Optimise your Reporting and Key Data

Create, view, and manage permission-based data visualizations, pull data from Access Collins for reporting dashboards and insights

Build Analytics Dashboards and Insights.

Learn how to apply tracking tools such as Google Analytics, return URLs, and custom sources to your Access Collins booking widget.

Implement Google Analytics and other tracking tools

Excel by using open API to build integrations with different solutions that allow you to explore different aspects of your business.

Achieve data excellence - Excel

Learn how to use the Collins API to connect your data with third-party financial solutions and external tool

Integrate your Access Collins data with External Reporting and Financial Tools

Use Access Evo to unify data from multiple products and external sources to build custom analytics dashboards.

Create analytics dashboards across Access products and external providers

Build your own website checkout while fully tracking and optimising data retention throughout the process.

Incorporate advanced trackability to your website using Collins API

📃Privacy Policy

Useful Links

Access Hospitality

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.