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To enhance your support options and provide a more seamless and convenient experience, we've designed the Access Digital Assistant.
Depending on your customer success plan, you can choose from a selection of topics, or type your question directly to the Access Digital Assistant if your query isn't already covered.
Our dedicated support team is still on hand to deal with more complex or technical queries.
⚠️Important: Each organisation has a designated head office representative responsible for communicating with us regarding any issues. If you encounter a problem, please contact your assigned representative, who will reach out to us on your behalf.
Achieve more from Access Collins
Instant assistance: Looking to perform common tasks in your software? We've designed your Access Digital Assistant to ensure you can get instant answers to our most frequently asked questions.
Convenient access: Access knowledge base articles directly from your software, saving you time when looking for the answers you need.
24/7 availability: Your Access Digital Assistant is available around the clock, helping you to get answers day or night.
Online cases: If you need more help and have access to raise support cases, you can now convert your Access Digital Assistant conversation into cases, so you can raise a case with the team without leaving Access Collins.
Use the Access Digital Assistant
To use the Access Digital Assistant, follow the steps below
In Access Collins, click the Access Digital Assistant
icon. Select the category you'd like help with, then select the specific query.
If your query isn't listed, click Something else, then type your question.
The Access Digital Assistant searches the full knowledge base to generate a suitable answer.
Review the answer and suggested guides.
Confirm whether the answer has resolved your query
If your query is answered, click the thumbs up 👍 icon.
If this hasn't resolved your query, click Talk to a person and the Access Digital Assistant raises a support case for you.
📌Note: Your feedback is invaluable to us. As part of our continuous effort to enhance your experience, we kindly request that, at the end of your experience with the Access Digital Assistant, you select the relevant feedback option.