Further technical support
Basic steps to resolve simple issues.
Use the Access Digital AssistantFind out more about utilising the Access Digital Assistant.
Raise a support case through the Customer Success PortalYou can raise a support case through the customer success portal.
Submit a new product development ideaSubmit a new development idea on the Access Hospitality ideas portal.
Request trainingRequest training for new staff.
Access Collins spec sheetDetails the system requirements for using Access Collins, including supported devices and platforms.
Reset your passwordFind out how to reset your password.
Service status dashboard - update last stepThe purpose of this article is to explain how to access the status dashboard and what the dashboard is for.
Subscribe to alerts via the service status dashboardYou can subscribe to receive alerts from the dashboard regarding your Access Collins status, unsubscribe in a few simple steps.
Clear your browser history, cookies, and cacheClear browser history, cookies and cache when Access Collins is not working as expected and get better browser performance.
Take a screenshot of the ConsoleTake a screenshot of the Console so that the team can identify errors.