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Other Payment types in Collins aren’t syncing with EPoS

Fix issues with Other Payment types not syncing from Access Collins to the EPoS till.

alexandru sava avatar
Written by alexandru sava
Updated over 3 months ago

In Access Collins, Other Payment refers to payments made outside the system, like cash or via a PDQ machine.

Recording them doesn’t process actual funds but helps align reports with real-world transactions.

To add Other payments:

  1. Click Enquiries and select the booking you would like to add a payment to.

  2. Click Payments in the booking details and select Other from the Type section.

  3. Choose Yes if Access Collins is integrated with your EPoS, and a prompt to push to the till will appear.

    📌Note: This prompt is exclusive to Other Payment types; other payments are automatically pushed through Access Collins.

  4. Add the rest of the details for the payment and click Save.

Payments added after the booking date must be entered manually into the till system, as they won’t sync automatically.

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