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Integrations and bolt-ons

Possible integrations, bolt-ons, bugs and fixes

Find the site IDFind your site, venue ID and organisation ID for integration needs.
API developer guidesLearn about the capabilities of the Access Collins API, how to get started with it.
Enable Collins Call AIEnable a bolt-on that's transforming how venues handle customer calls.
Integrations

Access Collins integrations

Access Collins and Access EPoS integration overview
Other Payment types in Collins aren’t syncing with EPoSFix issues with Other Payment types not syncing from Access Collins to the EPoS till.
Add a minimum deposit date to Beanstore integrationSet a minimum date for deposits to be pushed to Beanstore so that no deposits from before a certain date are pushed.
Obtain API information for your integrationObtain API credentials to integrate with Access Collins to enable secure access and ensure proper integration.
The Zonal API deposit isn't appearing on the tillFix missing Zonal payments on the till by checking integration settings, verifying transactions, and ensuring sync is working.
Zonal API set up and integration informationCheck auth credentials, config settings, and compatibility to integrate Access Collins with the Zonal API.
Access Soda integration and voucher redeemInformation about Access Soda and how to redeem vouchers in Access Collins.
Push Access Tonic purchases to EPoSWith Access Collins integrated into your EPoS, ticket purchases now sync directly to your EPoS system.
Remove push to till optionStop users from pushing other payments to the till.
Access Collins analytics data not showing for a user in Access EvoAccess Collins analytics is missing from the Dashboard in Access Evo.
Airship integrationYou can request to enable Airship integration with Collins
Can Redeemed Deposits automatically push to the till?Redeemed vouchers not pushing to till.
Beanstore integration push to till issuesPayments are being pushed to the till twice, causing them to be deducted twice or not pushing at all.
Configure the source on the booking URLTrack booking source from a specific booking URL for reporting purposes.
Disable integrationRemove our existing integration.
Add PLU on Pre-order itemsSync your PLU to your EPoS system.
Link booking stages to the till for EPOS integrationLearn how to sync Access Collins booking stages with your EPOS for seamless till integration.
Integrate Access TonicYou can send ticket purchases from Access Tonic to Access Collins as confirmed bookings.
Kobas payment has not pushed to the tillIf a Kobas payment hasn’t pushed to the till, ensure the booking details are complete.
500 internal server errorMy booking API is giving me 500 internal server error.
Third-party affiliates and Access CollinsPromote my online booking through external sites.
Create an Access Analytics DashboardSet up your own dashboard to display a collection of specific insights in Access Evo.
Possible Access Collins integrationsCRM, EPoS systems, and API endpoints that Access Collins can integrate with.
Bolt-ons

Access Collins bolt-ons

Not all booking types are bookable via Reserve with GoogleFind out why not all booking types are bookable via RwG.
Use Collins CallTake bookings automatically from phone calls with Collins Call.
Reserve with Google FAQsEnable or disable Reserve with Google and frequently asked questions.
Sort booking type priorities for Reserve with GoogleEnable Reserved with Google and sort booking type priorities.
Set up and use auto double confirmEnable auto double confirm so customers can reconfirm their booking via text message.
Text function not workingThe text function bolt-on is down, affecting guest messaging and disrupting auto-confirmation, booking confirmation, and Livewait.
Multiple text messages were sent in errorThe customer is receiving multiple SMS messages from Access Collins.
Auto double confirm text hasn't cancelled the booking in CollinsThe customer replied NO to the text message that was sent out but the booking in Collins was not cancelled.
Collins Call FAQsCollins Call capabilities and questions.
The Collins Call guest contact phone number is missingCollins Call information does not have the guest's phone number.
Collins Call text link not workingThe text link sent to customers for more information is not working.
Collins Pay and card authentication FAQsLearn about transaction fees, payment timelines, and how to reconcile your Collins Pay account.
Disable Pre-orders, Collins Pay or card authenticationYou can disable Pre-orders, Collins Pay or card authentication
Disable Reserve with GoogleYou can turn off Reserve with Google
Information on Collins PayFind out how Collins Pay works and Collins Pay fees.
View all venues where ADC feature is enabledSee the list of sites where ADC is enabled.
Use LiveWaitUse Access Collins LiveWait and take wait listed bookings.
Set up automatic confirmation texts for confirmed bookingsGet a confirmation text when their booking is confirmed.