Team chat within Access Collins can be found in the internal notes of a booking.
This allows you to pass on notes to other members of the team regarding the booking or enquiry and is super useful to alert other members of staff about something that needs to be done with that booking or enquiry.
To start using this, you need to first create a username in your Collins Dashboard as you login. You will see a message: You don't have a username! You'll need one for your colleagues to be able to mention you in booking notes.
📌Note: The user name needs to be unique within our Access Collins database, for example not Julia, but JuliaCollinsbars.
Once you have set up your username, other members of staff can @mention you in the internal notes of a booking or enquiry by:
Typing @ and starting to type the name of the user.
Select the relevant user that shall appear.
Type the note and click Add note.
Click Save, and the note will appear in the users dashboard for them to be made aware of.
Internal Notes is where the @mentions will be on the user's Access Collins dashboard.
Then, once you've actioned the note that was left for you, you can mark it as Done in the Notifications section on your Dashboard.
Once you hover over the note, you'll see the Done button. This ensures it is the most up to date list of actions left for you.