System settings
Configure your system settings in Access Collins.
Changes or settings have been deletedSee what to do if you're experiencing issues with deleted changes, missing booking types, and unsaved settings in Access Collins.
Saving processThe importance of saving your system changes.
Use the Copy venue rules toolCopy your site rules from one venue to another.
Organisation settings overviewMake changes to your organisation or venue group.
Manage your customers
Manage customers and marketing preferences.
Add or edit customer labelsCreate and use customer labels.
Add a new customer to customer databaseAdd new customers to your database for marketing purposes.
Update a customer's marketing permissionStep-by-step guidance on unsubscribing customers, adjusting their marketing permissions, and reviewing existing preferences.
Availability
Configure your site's availability
Configure your site's availabilitySet up your site's availability.
Shut the booking widget for unavailable datesStop taking bookings using unavailable dates.
Stop bookings from coming in during serviceClose bookings efficiently during service, especially when you are busy or fully booked.
Time zone correctionUpdate your time zone settings if the current one is incorrect.
Set up an out-of-office automated replyEnable or disable your out of office automated reply so that customers know you're on holiday.
Copy a booking type's availabilityCopy a booking type's availability to another booking type.
Set the earliest and latest time a booking can be made, per booking typeChoose when you wish your customers to book.
Notifications
Get notifications from customers for bookings
Access Collins Dashboard overviewView today’s bookings, internal notifications, the Dashboard, close bookings, and access the Collins status page from the menu.
Use the Dashboard for internal team notificationsTag teammates in enquiries, get notified when you're tagged, update internal notifications, and resolve issues with missing users
Notification centre explainedSee what notifications you get and their explanation.
Not receiving a notification when tagged in internal notesWe can tag a user in the internal notes, but they do not receive a notification of the tag on their Access Collins landing page.
The messages from the notification centre have disappearedSee why the notification messages disappear when you haven't cleared them.
Notifications are not showingEnquiries not showing to clear even when the notification centre has a record.
Clear notifications and follow-upsKeep your notification centre up to date.
See your sent messagesSee all the messages sent from Access Collins.
Locate a messageFind a message from a customer if the notification has been cleared.
The messages from the notification centre have disappearedNo messages in the notification centre.
Site changes
Update your site details.
Add a new siteYou can onboard and add a new site to your organisation.
Change of addressChange the address of our site in Access Collins or Designmynight.
Change site nameChange or update the name of your venue or site.
Move sites to a different organisation within Access CollinsTransferring a site between organisations in Access Collins, whether acquiring one or relocating your own.
Floorplans and tables
Set up or manage floorplans and tables.
Add and edit zonesAdd and edit zones on the Tables/Areas section so you can assign tables.
Manage your place cardsYou can print place cards with the guest's name and pre-order items.
Set up tables, areas, and zonesLearn how to configure your tables, areas and zones in Access Collins.
Close a table, an area or zoneClose a table, an area, or a zone so that customers cannot auto-confirm.
Create and print a floor planCreate, update, or print your floor plan.
Explanation of the different coloured outlines on tablesSee what do the different colours mean on your Floorplan
Remove tablesYou can remove tables that are no longer needed
Joined tables or areasJoin tables to acomodate larger groups of people.
Tables and Areas availabilitySet up your Tables and Areas availability.
Updating and changing tablesYou can see what happens to bookings if tables are deleted or renumbered.
Tables are double-bookedAccess Collins is suggesting areas that already have bookings on them.
Overriding your table rulesSet up different rules or capacities for tables on specific dates.