Skip to main content

Authenticated and deposit confirmation message

This article covers how authentication and deposit messages work, including templates and customer-facing messages.

Written by Andreea Nicoara

The authentication and deposit taken message is automatically generated by our payment provider and is sent to your guest email address to confirm.

📌Note: The message can't be edited for Collins pay.

Please see the below message they receive:

  • If they have paid a deposit they receive the below email:

    • Card details authenticated for your booking at Site Name.

    • Thank you - we have verified your card details for the amount of ÂŁxxx, for your booking at Site Name. No money will be taken unless the reservation policies are violated.

  • If they have authenticated their card details they receive the below:

    • Payment received for your booking at Site Name.

    • Thank you - we have received your payment of ÂŁxxx for your booking at Site Name.

Did this answer your question?