Watch our video
For a walkthrough of how to authenticate card details and other payment options, please watch our video:
Authenticate a payment
⚠️ Important: You need to have Collins Pay enabled to take payments and authenticate cards. If you can't see other payments you have to raise a case on our Customer Support Portal or reach out to your account manager.
To authenticate a customer's card details, follow the steps below:
📌Note: The system does not authenticate the amount on the card, but it checks the validity of the card through a £0.00 active card check, which allows a charge to be submitted later. Access Collins has logic built in to prevent the user from claiming more than the value agreed to at the point of the authentication.
Open an enquiry and click Payments.
In the Type list, select either:
Request auth
The customer receives an email asking them to confirm their payment details. When they click the link in the email, they're taken to our secure payment page, Stripe.
Manual auth
A link generates for you to use to authenticate the card details. This is useful if the customer is on the phone or in the venue.
Enter an amount and an internal note.
Enter a message to your customer.
You can type a message, or select a template.
Click Add Payment, then click Save.
View authenticated cards
🤓 Tip: Authenticated cards have a blue credit card 
icon.
You can check which clients have authenticated their payment details by following the steps below:
Click Enquiries.
In the Notification Centre, click Card Authenticated.
If you have payment notification emails set up, you'll receive an email to let you know the authentication is complete.
Claim an authenticated payment
To claim a payment, follow the steps below:
Open the enquiry, then click Payments.
To the right of the Completed status, click Claim.
Enter the amount to claim.
You can claim any amount up to the authenticated amount.
You can claim the money anytime within three months of the authentication.
Click Claim.
Other payments
📌Note: Other payments only appear on the Payment report and not on the Collins Pay or Bank Transfer reports.
To add payments taken outside of Access Collins, follow the steps below:
Open an enquiry and click Payments.
In the Type list, select Other payment.
Select the type of payment.
Enter an amount then any internal notes.
To send a receipt to the customer, select Email receipt.
Click Add Payment, then click Save.