To enable Collins Call AI, please reach out to your account manager, and our support team will enable it.
What is Collins Call AI?
Collins Call AI is an intelligent voice assistant that bolts onto Access Collins, giving venues a 24/7 phone concierge.
Unlike traditional menu-based systems that frustrate customers with “Press 1 for…" options, our AI handles guest bookings and enquiries through natural conversation, checking live availability and adding reservations directly to Access Collins without adding pressure to venue teams.
The system seamlessly integrates with existing Access Collins settings and availability, providing complete visibility through detailed call transcripts and performance analytics while freeing up staff to focus on the in-venue guest experience.
Key Benefits Delivered
Benefits for venues
24/7 guest service - Handles bookings and enquiries around the clock.
Staff efficiency - Frees up teams to focus on in-venue experience.
Seamless integration - Works directly with existing Collins settings.
Complete visibility - Track every interaction with detailed insights.
Benefits for customers
Natural conversation - Speak naturally rather than navigating menu systems.
Instant booking confirmation - SMS confirmations with booking references.
Knowledge base answers - Get venue information without waiting for callbacks.
Multi-channel support - Works from both mobile and landline calls.
What We've Delivered
Live availability checking - Real-time integration with the Access Collins booking system.
Automated booking confirmation - SMS confirmations with DMN references and a link to view your booking details.
Knowledge base integration - Answers common venue questions using stored information.
Intelligent call routing - Escalates complex queries to human agents when needed.
Comprehensive call AI dashboard - Detailed call transcripts, sentiment analysis, and performance metrics.