What is Access Collins Pay?
Customers using Collins Pay are invited to complete the technical migration to Access Collins Pay which is written on the rails of Stripe, continuing to offer a reliable and robust payment platform.
It will unlock new functionality such as Digital Wallet payments from Apple and Google Pay, making it even easier for your customers to make payments.
Providing greater guest experience, enhanced security, and improved conversion.
49% of global ecommerce purchases are made using digital or mobile wallets.
10% increase on payment conversions for businesses using Apple pay with Stripe.
The net settlement of Collins Pay payments. Removing will reduce admin by removing the need to settle Collins Pay invoices.
You will be required to set up a Stripe Connect account. To make this as easy as possible, we have enabled you to securely onboard directly from your Access Collins platform.
To set it up:
Click Settings, then Organisation.
Click Payment Accounts, then New Connection.
📌Note: If you have multiple Access Collins sites and require payouts to different bank accounts, you will need to set up a connection per bank account.
What compliance checks will take place on my account before migrating to Access Collins Pay?
We will carry out two forms of due diligence. The first is a regulatory assessment, referred to as KYC, know your customer assessment.
Our acquiring partner is a regulated entity and is required to carry out this check in accordance with the money laundering and terrorist financing legislation.
The KYC check will be performed on all beneficiaries of a company who hold 25% or more of the business.
The KYC assessment will confirm the beneficiary’s identity, DOB, nationality, residence, and cross-reference against official sites for peps and sanctions.
The second part of our due diligence is a credit underwriting assessment.
This check will be undertaken by a risk analyst to verify the financial viability of the company.
The information that we will use to perform both the KYC and credit checks will be captured during the onboarding journey, and we aim to complete our decisioning during the onboarding process.
Service Fees
Your fixed and variable fees will be displayed prior to the onboarding journey, which you will accept within the pop-up modal.
These fees are taken from your Access Collins account.
Digital wallets like Google Pay or Apple Pay are charged based on the underlying payment method used.
The following fees exclude VAT:
| Fixed Fee - per transaction fee | Variable Fee - % of the transaction value |
UK Debit Card | 15p | 1.0% |
UK Credit Card | 15p | 1.45% |
Amex | 15p | 3.48% |
Non EEA Cards | 15p | 3.1% |
Klarna | 35p | 4.95% |
Restricted or Restricted soon account
The information you initially provided was sufficient to enable the account in the first instance; this helps us set up merchants for payment processing very quickly.
Once you have completed the onboarding process with Stripe, they may sometimes retrospectively ask for further information or documentation to maintain your account in good standing.
📌Note: Failure to comply can result in payouts and payments being paused on your account.
You will need to:
Log into Access Collins.
Click Settings, then Organisation.
Click Payment Accounts, where a notification will be displayed beside the relevant payment account.
Click Update to show details on which documents or information have been requested, and you can upload them for Stripe's approval.
Upon submitting any previously missing information, Stripe will review it before re-enabling any restricted elements on your account.
⚠️Important: It is important to complete this process to prevent payments from also becoming restricted.
How to reconcile payments?
Now that you've migrated to the new version of Collins Pay, you can reconcile payouts made to your bank account by:
Viewing the Payout report and selecting the payout you wish to view.
Note the date or date range for any payments that were included in that payout.
Navigate to the Collins Pay Payments report and specify these dates in the received date filter.
You will now be shown all bookings that were included for that payout
📌Note:The payout schedule is T+3, so the originating payments will always be three business days prior to the date that you were paid.
Manage refunds for Customers
You will be able to refund customers in the same way as you do now.
However, you should be aware that if you are refunding a payment after you have migrated, which was taken before your migration, the refund will be processed from our Stripe account, and we will invoice you for the refund.
Going forward, the refund will be deducted from your Stripe Connect balance.
Information on refund fees
When processing a refund, the associated fee is automatically deducted from your future payouts.
This fee varies based on the amount of the refund and the payment method used to make the original deposit.
For example, if you initially received a net total of £9.50 for a payment of £10, after a £0.50 fee was deducted, and then you processed a refund later on, your next payout would reflect a £10 deduction for the refund.
This would result in a balance of -£0.50 specifically for that transaction. The -£0.50 will then be deducted from your future payouts.
What will happen if I want to claim on an authenticated card?
If you are attempting to make a claim on a card that was authenticated before your migration, the payment will follow the previous migration process and be processed through our Stripe account.
Payouts will occur in T+3. Please remember that you can claim on authenticated cards for up to three months after their authentication.
Server error when refunding
The error when processing refunds occurs because your Stripe account balance is insufficient to cover the refund amount.
📌Note: Refunds are now deducted from future payout balances.
To resolve this issue, ensure that your payout balance is sufficient to cover the refund amount. This means you need to register guest payments in Access Collins.
Reports – Ghost booking
Booking Error is a ghost booking or failed payment that will have a corrected refund, and refunded application fee, but that might appear in a later payout.
As they are ghost payments, a booking was never associated, and therefore, a DMN reference or site allocation cannot be provided.