What is Collins Pay
You can use Collins Pay to take payments online or enter manual payments.
If you don't have Collins Pay but want to set it up, please contact your account manager or reach out to us and provide the following details:
If you'll be using our Stripe account, please send your bank details on a company letterhead document.
If you're using your own Stripe account, send your Stripe publishable key and the Stripe secret key on a company letterhead document.
Use Collins Pay for online payments
To send a link to your customer, asking them to make a payment online, follow the steps below:
Open an enquiry or a booking.
Click Payments.
From the Type list, select Request payment.
Enter an amount and any internal notes.
Enter a message to the customer.
If you've created a payment request message template, click Custom and select the message.
Click Add Payment, then click Save.
When your client receives the email, they can click Pay Online Now and make their payment on a secure payment page.
The secure payment uses postcode verification. Customers must enter their correct postcode.
📌Note: If the payment is rejected, they may have used a postcode not registered to their payment card.
Use Collins Pay for manual payments
📌Note: The customer is asked for 3D Secure for payments over £100. You'll be asked for the customer's password. We recommend that for larger amounts, you use the online payment method detailed above.
This is particularly useful if you're taking payment over the phone. To take a manual payment through Collins Pay, follow the steps below:
Open an enquiry or a booking.
Click the Payments tab.
From the Type list, select Manual Payments.
Add an amount and any internal notes.
Click Add Payments, click Save.
Click the card details link.
Enter the card details in the secure payment screen.
Click Pay Now.
Download the Collins Pay report
To run the Collins Pay Payments report, and if you have user permissions for all sites, follow the steps below:
Click the Reports tab.
Click Collins Pay Payments.
When the report generates, you can see the:
Payment date.
Booking reference: Click the reference to go to the booking.
Venue.
Booking date.
Payment ref.
Booking name.
Booking type.
Amount taken.
You can now:
Apply filters: To search for a specific date range.
To download the report, click Download.
To email the report to yourself, click Email.
📌Note: The payment report will timeout and not send if it contains more than 10000 records. Please use the filters to break the information down to include less records.
Payments
Our payments come through our payment provider, Stripe. If you're using Payment Option B, the Design My Night Stripe account for your transactions, to save on transaction fees, we send all your payments for a day to you in bulk.
Payments take one to three working days from the customer making the payment for it to land in your bank account.
If you're using Payment Option A, the payment goes straight into your Stripe account.
Restrict Collins Pay availability
⚠️Important: To see the organisation settings, you need to have user permission to manage booking rules and to have access to all sites.
To restrict Collins Pay's availability, follow the steps below:
Click Settings, then click Organisation.
Click Payments.
Select Stop Collins Pay payments being made and requested from.
Choose when this applies.
Click Save.
Further options
To report on your transactions, run the Collins Pay Payments report.
To report on your bank transfers, click Reports, then click Bank Transfers.
To view your transactions, click Enquiries, then click Payment Received.