The onboarding process
⚠️Important: To view and download this report you will need to have user permissions for advanced reports and access to all sites.
To begin, log in to your Access Collins dashboard and:
Click Settings and then Organisation.
Click Payment Accounts.
Click + NEW CONNECTION on the next screen.
Note: A window will appear displaying the product terms, which include the following key details:
Product Description.
Initial Term.
Payout Schedule.
Service Fees.
Link to Terms and Conditions.
After reviewing the terms, click Accept to proceed with the onboarding.
Enter the Connection name and Country on the new window that will pop-up.
Click Start Payments Onboarding.
📌Note: The Connection Name should be the name of the venue associated with the onboarding. If your organisation has multiple locations requiring separate connections, this step helps us assign the correct account to each venue.
Provide your details
You will now be directed to the Stripe onboarding form, where you will be asked to enter your mobile number for two-factor authentication. A six digit code will be sent to your device via text message, which you will need to enter on the following screen.
In the form will then ask you to provide information about your business:
Business Type:
Individual, or Sole Trader if you are self-employed.
Company, for Partnerships, Limited Companies & Private Companies.
Non-profit for Charities.
Legal Business Name.
Companies House Registration Number.
Business Name, Trading As.
Business Address.
Business Phone Number.
Industry.
Business Website.
Identify the legal representatives of the business.
This section must be completed by any individuals who own 25% or more of the company or by someone authorised to provide this information on their behalf. This includes:
Legal first and last names.
Email address.
Job title.
Date of birth.
Home address.
Phone number.
You will also need to provide the same details for any directors of the company.
The final section will require you to confirm the bank account where payouts will be sent.
Once all fields are completed, a summary page will appear, allowing you to review and edit your information. When you’re satisfied with the details, click Agree and Submit to finalize the process.
📌Note: Stripe may request additional documentation to approve your application, for example a copy of director's ID.
Support
If you require support assistance, reach out to us.
Alternatively for Collins Pay migration specific questions please reach out to [email protected].
Legal First and Last Names.Email Address.Job Title.Home Address.Phone Number.