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Collins Call Evo now offers two separate downloads from the dashboard, giving venues even more insight into their calls. Both downloads include every call matching your selected date range and filters.

Download — shows the same data displayed on your Call Evo dashboard in Excel format. This displays the number the call was from and to, date, duration, venue, and whether each of the call tags applied (e.g. Booking Confirmed, Call Transferred, SMS Sent).

Export Conversations — a download giving you the full transcript of each call, alongside a Tools Used column showing what Collins Call Evo did during the call, such as checking availability or creating a booking.

- Download — shows the same data displayed on your Call Evo dashboard in Excel format. This displays the number the call was from and to, date, duration, venue, and whether each of the call tags applied (e.g. Booking Confirmed, Call Transferred, SMS Sent).
- Export Conversations — a download giving you the full transcript of each call, alongside a Tools Used column showing what Collins Call Evo did during the call, such as checking availability or creating a booking.

The "Export Conversations" download gives you deeper insight than the "Download" alone. Being able to see the full transcript means you can identify blockers and moments where Collins Call Evo was unable to confirm a booking, helping you analyse not only your own Collins venue set-up, but the patterns in your guests' behaviour too.

To use this functionality, head to the Download or Export Conversations options on the Collins Call Evo dashboard.

For any questions about this release, please contact our support team through your usual channels.

This release introduces the ability to export and review your call data, and fixes an issue with booking confirmation SMS.

25 August 2026 Collins Call Evo Release Notes

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25 August 2026 Collins Call Evo Release Notes

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