If you need to cancel or close your Access Collins account or contract, follow the steps below to ensure a smooth process.
This guide outlines the available options and provides clarity on the tools and contacts youâll need.
Overview of cancellation options
You have two options to cancel or renew your contract:
Primary Method: Use the Digital Assistant on the Access Finance Hub to submit your cancellation request.
Alternative Method: Contact the renewals team directly via email for assistance.
Guide to cancel via the Finance hub
To close your Access Collins account:
Open the Digital Assistant at the bottom-right corner of the page.
Click Ask a question.
Choose My contract/renewal from the menu.
Click Cancel my contract.
Complete the form with the requested details and submit it.
The team will follow up with you in the same message thread to progress the cancellation.
Contacting the Renewals team
If you prefer direct communication or need further assistance, you can contact the Renewals team at [email protected].
They handle all cancellation requests and can guide you through the process.
đNote: There is no cancellation form within the Access Collins application itself. All cancellations must be initiated through the Finance Hub or by contacting the Renewals team.
FAQs
Is there a cancellation form available?
No, there isnât a cancellation form within the Access Collins application.
However, you can submit a cancellation request through the Digital Assistant on the Finance Hub.
Who handles cancellation requests?
The Renewals team is responsible for handling all cancellation requests.
Support does not process these requests. By following these steps and using the provided contact methods, you can efficiently cancel or close your Access Collins account or contract.