Help & support
Find the right support resources for your needs.
By alexandru and 2 others3 authors11 articles
Support channels
Find the right support channels, get help with contract and finance queries, submit product ideas, and make the most of our MyAccess portal.
Support made simple in Access CollinsFind technical help and support with Access Collins.
Check whether Access Collins is downEasily review site outages.
Submit a product development ideaHave an idea to make things better? We’d love to hear it.
MyAccess Portal overviewThe MyAccess Portal is a unified, intuitive digital experience where you can manage your Access account.
Add colleagues to support interactionsYou can add other people from your organisation to your support interaction.
Customer Success Plans explainedUnderstand the level of support available to you for your products.
Troubleshooting support
Easy steps and advice to resolve simple issues.
Access Collins spec sheetDetails the system requirements for using Access Collins, including supported devices and platforms.
Clear your browser history, cookies, and cacheClear browser history, cookies and cache when Access Collins is not working as expected and get better browser performance.
Take a screenshot of the ConsoleTake a screenshot of the Console so that the team can identify errors.
GDPR in Access CollinsFind out GDPR works in Access Collins
Site has disappeared from Access CollinsFind out what to do if your site has disappeared from Access Collins or if one or multiple users lost access to the system.