Help & support
Find the right support resources for your needs.
By alexandru and 1 other2 authors16 articles
New support process starting the 15th of December 2025Our AI messenger offers instant support and escalates unresolved issues to our team for quicker assistance.
Further technical support
Basic steps to resolve simple issues.
Use the Access Digital AssistantFind out more about utilising the Access Digital Assistant.
Use support ticketsSee and check your tickets raised by our support team.
Submit a new product development ideaSubmit a new development idea on the Access Hospitality ideas portal.
Request trainingRequest training for new staff.
Access Collins spec sheetDetails the system requirements for using Access Collins, including supported devices and platforms.
Reset your passwordFind out how to reset your password.
Service status dashboard - update last stepThe purpose of this article is to explain how to access the status dashboard and what the dashboard is for.
Subscribe to alerts via the service status dashboardYou can subscribe to receive alerts from the dashboard regarding your Access Collins status, unsubscribe in a few simple steps.
Clear your browser history, cookies, and cacheClear browser history, cookies and cache when Access Collins is not working as expected and get better browser performance.
Take a screenshot of the ConsoleTake a screenshot of the Console so that the team can identify errors.
Finance and contract queries
Review your contract or reach out to our finance team.
Contact the DMN accounts team or finance teamGet in touch with our finance team or accounts team regarding invoices, billing or payments.
Contact us about your accountContact your Account Manager, update details, manage contracts, billing, and access other teams beyond support.
Cancel or modify your Access Collins contractUpdate or cancel your Access Collins contract.
GDPR in Access CollinsFind out GDPR works in Access Collins
See your company account numberSee your company account number for our Contact us page.