Help & support
Find the right support resources for your needs.
By alexandru and 1 other2 authors12 articles
Support channels
Find the right support channels, get help with contract and finance queries, submit product ideas, and make the most of our MyAccess portal.
- Support made simple in Access CollinsFind technical help and support with Access Collins.
- Check whether Access Collins is downEasily review site outages.
- Submit a product development ideaHave an idea to make things better? Weâd love to hear it.
- MyAccess Portal overviewThe MyAccess Portal is a unified, intuitive digital experience where you can manage your Access account.
- Add colleagues to support interactionsYou can add other people from your organisation to your support interaction.
- Customer Success Plans explainedUnderstand the level of support available to you for your products.
- Support office hoursSupport availability hours and contact information.
Troubleshooting support
Easy steps and advice to resolve simple issues.
- Access Collins spec sheetDetails the system requirements for using Access Collins, including supported devices and platforms.
- Clear your browser history, cookies, and cacheClear browser history, cookies and cache when Access Collins is not working as expected and get better browser performance.
- Take a screenshot of the ConsoleTake a screenshot of the Console so that the team can identify errors.
- GDPR in Access CollinsFind out GDPR works in Access Collins
- Site has disappeared from Access CollinsFind out what to do if your site has disappeared from Access Collins or if one or multiple users lost access to the system.