There are different statuses that a booking can be in, please see below for details of each:
Take: These are your completely new enquiries that have come through your widget. You've not replied to this booking yet and it's not assigned to anyone.
In progress:
These are enquiries that someone has assigned to themselves but aren't yet confirmed bookings.
You should assign action labels to these so everyone can see why they're not confirmed.
Confirmed: These are your confirmed bookings. In reports, these are often listed as Completed.
Cancelled:
Cancelled bookings are bookings you have rejected or have been cancelled by the customer.
Cancelled bookings show in the diary under cancelled bookings and the guest receives a cancellation email.
Lost: These are non-confirmed enquiries with dates in the past.
Deleted:
Deleted bookings are bookings you have deleted.
These do not show in the diary and the guest will not receive a cancellation email when a booking is deleted.
To view Deleted enquiries, add a status filter and select Deleted.
You can change an in-progress enquiry to rejected or confirmed within the enquiry by following the steps below:
Select the enquiry.
Click Confirmed or Rejected.
Click Save.