📌Note: You can view all refunds in the Reports section and you need to have the user permission to view and download reports.
To see your refunds:
Click Reports.
Click Payments report or Collins Pay Payments report.
Any refunds will appear in brackets in the Amount column.
To obtain the report, add the filters as required and click Email or Download.
Once you have the Excel file, filter the payment type to refund, you will then be able to view refunds.
🤓Tip: The report defaults to show the previous month of payments added, but you can view up to a year's worth of data.
It can take up to ten working days for them to receive the refund. To make sure a client has received a refund, reach out to us and our support team can confirm.