If you have multiple venues and have a centralised widget, there is the option to have a Not Sure option when selecting a site.
Important: To access the organisation settings you need to have user permission to manage booking rules and have access to all sites.
Once this is activated, you can set up centralised booking types:
Click Settings, then Organisation.
Click Bookings.
Click Not Sure Booking Types.
Click Add Booking type and add the type parameters including emails and availability.
Click Save.
These booking types will then appear if a customer selects 'Not Sure' as a venue.
📌Note: that as Organisation form settings are stored for an hour, it may take up to one hour to update the widget.