Even with autoâconfirm enabled, some bookings may arrive as enquiries if they donât match your rules or no table is available and youâve chosen to still take enquiries.
You can set additional rules to ensure enquiries are only accepted when thereâs enough time before the booking.
Important points to note when thinking about setting this up
Booking Types with no auto-confirm rules will still continue as an enquiry.
Bookings that are eligible for auto confirm and can be accommodated (should you have availability) will still get accepted.
If you have Still Take Enquiries if no available areas found ticked and also this activated, Access Collins will continue to accept enquiries up to the restriction time you put in place here so no last-minute enquiries will come in if you're fully booked.
If you have auto-confirm set up to certain number and anything more than this comes in as an enquiry, once this rule has been set up Access Collins will continue to take bookings up to your same day bookings time but will stop any larger groups being able to make an enquiry after this rule.
This is especially useful if you have a reservations team in taking enquiries during the week but don't have someone manning the enquiries page at the weekend when service is in full swing.
For example, you could choose to accept enquiries for a weekday up to six hours before the booking takes place, while enquiries for a Saturday would need to be received at least 1.5 days in advance, and enquiries for a Sunday at least 2.5 days in advance.
How to set this up
In the booking type, tick Restrict when bookings that can't be auto-confirmed may be accepted as an enquiry.
Once you do that, you will see a weekdays option appear. These are the days you want this to be applicable for and to the right is the number of hours or days you want to apply this restriction to.
You can apply different rules per day, like two hours before on weekdays and two days before on Sundays. Donât forget to click SAVE.