Bookings & enquiries
Manage your bookings and enquiries.
By alexandru and 1 other2 authors64 articles
- Add a walk-in bookingQuickly add a walk-in in Access Collins.
- Make it mandatory to assign tables to all bookings & enquiriesMake sure that all confirmed bookings have been allocated to a table.
- Add bookings through the enquiries pageCreate and add a booking to Access Collins.
- Add booking straight into the diary, floorplan or run sheetSee how to add booking straight into the diary, floorplan or run sheet.
- Booking statuses explainedSee the explanation of each booking status.
- Change Assigned to me to Assigned to anyoneAssign bookings to anyone.
- View deleted bookingsSee where to find deleted bookings.
- Recover missing bookingsBookings have disappeared.
- Add additional details within a bookingGuidance on entering a customer's budget, managing bookings made on their behalf, and handling unknown guest counts.
- Add a minimum spend within a bookingRecord the minimum spend requirement for the booking.
- Use the Smart space finderWhen you don't have availability, the area search will help you find availability.
- Assign a user to a booking or enquiryAssign a user to a booking or an enquiry.
- The difference between cancel, reject or delete a bookingLearn what cancel, reject or delete a booking means.
- Delete bookingsDelete one or multiple bookings.
- Add booking promptsBooking prompts on the enquiries page help guide users through the booking process and assist with enquiries.
- See the booking historySee the changes that have been made on a booking or enquiry.
- The booking details tab explainedSee what information the booking details tab contains.
- Set up no-show and cancellation labelsConfigure booking labels for cancelled bookings and no-shows.
- Not able to take same-day bookingsSame-day bookings troubleshoot.
- This booking is out of date messageThis booking is out of date, refresh error when trying to save a booking.
- Add bookings to multiple datesCreate repeating bookings.
- Booking setup requirementsCreate your booking setup requirements and add them to bookings.
- Restrict the number of covers that can be booked at certain times with limit arrivalsLimit or restrict the number of covers that can be booked into your venue per a certain timeslot.
- Remove a future booking from the waitlistMove a future booking from the waitlist into the booking list as a table becomes available.
- Sort your enquiries and bookingsWays to sort your enquiries and bookings.
- Use labels and follow upsAdd labels and follow ups to bookings.
- Set up your booking stages, labels, and coloursConfigure labels and the different stages of a booking.
- The importance of using booking stage labels and coloursOrganise bookings and get to know your customers better with labels.
- Test your booking type rulesTest your booking type rules to determine whether a booking can be auto-confirmed, marked as an enquiry, or checked for table availability.
- Booking History within a booking or enquirySee when a change was made and by who to a booking.
- Duplicate bookingsSee why duplicate bookings are showing in the diary.
- Save a booking or enquirySave a booking or an enquiry after making changes.
- The DMN reference numberLearn about DMN reference numbers and their purposes.
- Take contact detailsStore guest details for the NHS track and trace scheme and take your customer's information.
- Uncheck a guest within the Diary or runsheetUncheck guests you've accidentally checked-in.
- Bookings are coming through to the wrong siteBookings made on our website are coming through into Access Collins for the wrong site.
- Limit the changes customers may make to their bookingStop customers from changing the guest, time, date of their booking automatically.
- Allow multiple groups to be confirmed into one Table or AreaThis section explains how to confirm multiple bookings into a single area and set up a sharing table for guests.
- Assign to areas within a bookingInstructions for assigning a booking to a specific table and preventing it from being moved to another table.
- Attach files or documents to bookingsLearn how to store documents in Access Collins, attach floorplans to bookings, and enable the documents tab for streamlined management.
- Automatically mark bookings as left when it's finishedYou can automate Access Collins finished bookings as left on the diary or floorplan.
- Booking and enquiry sections explainedYou can see the details of when a booking was made
- Booking Types - Restrict when bookings that can't be auto-confirmed may be accepted as an enquiryUnderstand why auto-confirm bookings may come through as enquiries and how to adjust your settings accordingly.
- Cancel or reject a bookingCancel or reject a booking from both the venue, or client's perspective.
- Create custom enquiry fieldsPersonalise your own Contact us or General enquiry form.
- Bookings are going straight to left when I check them inAs soon as you add a walk-in it is getting marked as left.
- Enquiries assigned to me and assigned to anyoneSee the enquiries assigned to you or all enquiries.
- Manage an enquiry with follow-upManage an enquiry and the details that an enquiry contains.
- Commission box within a bookingAdd a commission to a booking, navigate to the booking details and enter the desired amount or percentage
- Compile and send a contract within a booking or enquiryYou’ll find guidance on compiling, signing, emailing, viewing, and sending contracts in Access Collins
- Customer details within a booking or enquiryYou can input multiple contact emails and phone numbers for a booking, ensuring all necessary information is captured accurate
- The invoice was paid for the wrong referenceMade a payment for another account. Can this be moved to the correct one?
- Download or print a short run sheetYou can download or print a short run sheet
- Download or print the kitchen sheetDownload a list of all pre-order items for the day or a detailed breakdown of how many of each item the kitchen needs to prepare
- Mandatory fields for bookingsInformation is required when making an enquiry.
- Missing bookings issueRecover and reinstate bookings our organization has received while Access Collins was down.
- Move bookings in the Table activity sectionMove a booking to a different table on the floorplan.
- Mass reject bookingsYou can reject multiple enquiries or bookings at once
- Inform the customer which table or area they have bookedEnable the feature to let the customer know which table or area they have booked
- Linked bookings paymentsThe amount showing in the confirmation email is more than the is showing in the payments tab for the booking.
- Save a booking or enquiryYou can save a booking or an enquiry after making changes.
- Add an actual spend per guestAdd an actual spend per guest after the booking has taken place.
- Upload future bookings into Access CollinsUpload external bookings to the system.
- The flag representationSee what the flag represents on the booking.