There are multiple internal and external factors that could conflict with Collins causing temporary issues with your system.
Here is a list of factors and tasks to check your end before reporting to our support team at Access Collins:
Is your internet working fine? One way to test this is to look at other sites or pull up Collins on your phone's 4G to see if the diary loads.
When entering diary view and it's not loading, press "Enter" again or refresh the page CTRL+R or Apple Key+R.
Have you or someone deleted your tables in your Admin Settings.
Check table/areas in venue admin settings.
If after checking the above, you are still unable to view your Diary, please complete the troubleshooting tasks below:
Try logging out of Collins and shutting the browser completely, opening it up again, and re-logging in.
Clear the cache on your laptop.
Check to see that there are no extensions in your browser that would affect Collins (especially in Chrome).
Contact us in case to make sure your site has been switched off due to outstanding invoices.
Using this information we will be able to look into the problem faster and more efficiently. If you are able to take a screenshot of the "Console" tab on your laptop, this will help our Tech team. Ideally, we'd need this screenshot to be taken on the page that is being affected and/or running slowly.