By building custom enquiry fields in Access Collins, you can create enquiry forms on your website that are unique to your brand and requirements to capture valuable customer data.
Here are examples of partners with a customised enquiry form:
Set up a custom enquiry field
⚠️Important: To see the Organisation settings, you need to be able to manage booking rules and have access to all sites.
As an admin, you can create a custom enquiry form by following the steps below:
Click Settings, then click Organisation.
Click Enquiries.
Select Enable Enquiries, then click Add a field.
Fill in the details:
Field Label: Name your new field.
Fields Name: This automatically populates; it's used for your website.
Field Type: Select the type of answer you need from the customer:
Yes/No.
Free text.
Long text.
Pick one:
Click Show Options, then click Add an Option.
Enter the options, then click Save.
Pick multiple:
Click Show Options, then click Add an Option.
Enter the options, then click Save.
Click Save.
Convert an enquiry through the form into a reservation
Once you've entered the fields and completed the development job on your website, customers can raise enquiries through the form.
A new field populates on your booking containing all relevant information provided by the customer when they submitted the form.
You can then convert that enquiry into a confirmed reservation following the steps below:
Click Settings, then click Site and select your site.
Click Enquiries.
Select a booking.
Click the Enquiry Details tab.
Click and change the enquiry status according to your internal processes:
In Progress
Confirm
Reject
Click Save.