Using the Access Collins integration, you can send ticket purchases from Access Tonic to Access Collins as confirmed bookings.
You can do this by mapping ticket types to Access Collins booking types from the Access Tonic admin. You can fully activate the integration from each site as long as the event is linked to an Access Collins organisation.
Considerations
Before you integrate your Access Tonic and Access Collins products, please read the below:
Access Tonic purchases you sent to Access Collins through the integration may impact your Access Collins availability.
If you edit or refund a purchase in Access Tonic, the booking information automatically updates in Access Collins.
You can't refund bookings through Access Collins. You need to action these through Access Tonic admin.
As normal, funds pay out based on the standard Access Tonic payment cycle of four working days after the event has taken place.
Set up the integration in Access Tonic
⚠️Important: If you can't select Enable Integration, it may be because the event isn't linked to your Access Collins venue group. To check the settings, please contact your Access Tonic account manager or [email protected].
Log into Tonic admin.
By the required event, select Manage.
Click the Manage Integrations tab
In Access Collins integration, select Enable Integration.
In Site Name, select the Access Collins site to send purchases for this event to.
In Marketing Preferences, select which Access Collins marketing preferences are opted-in.
For customers who consent to your event marketing during checkout.
In Booking Type Mappings, select which booking type to map each ticket type to.
Select Enable Integration.
📌Note: Only purchases made after you've set up the integration send to Access Collins. To send previously made purchases, set up in integration as per the steps below, and then select SYNC.
Set up the integration in Access Collins
For tickets to send to Access Collins as bookings, you need to have mapped them to an Access Collins Booking Type. You can use an existing booking type that's available to book through Access Collins, or create a new one specific to your Access Tonic event.
If you're using a new booking type that you shouldn’t be able to book through your Access Collins widget, please ensure it's either excluded from the widget using the v2 widget wizard, or you've limited availability to render it unbookable.
Bookings from Access Tonic don't automatically assign to a table or area in Access Collins, you can find them in the unassigned row on the diary to manually assign them. To quickly allocate them to areas and configure your booking type with areas and availability, use the Space Optimiser.
How Tonic data logs in Access Collins and Collins API:
Booking field | API field | Notes |
Site | venue_id | Collins site linked during set up. |
Status | status | Complete. |
First Name | first_name | Customers' first name. |
Last Name | last_name | Customers' last name. |
Customers' email addresses. | ||
Phone number | phone | Customers' phone numbers, if given. |
Source | partner_source | Access Tonic. |
Booking Type | type | As per the integration setup. |
Guests | num_people | Quantity of ticket type in the purchase. |
Date | date | Ticket start date. |
Start Time | time | Ticket start time. |
Until Time | duration | Ticket until time. |
Value | value | Transaction value, excluding the booking fee. |
Purchase Reference | tonic_reference | A new purchase reference is created. |