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Take a screenshot of the Console

Take a screenshot of the Console so that the team can identify errors.

Written by alexandru sava

If you are encountering issues with Access Collins, our support team may ask you to send over a screenshot of the Console tab.

This contains information that is useful for our tech team and will help them diagnose the problem faster and more efficiently.

Ideally, we'd need this screenshot to be taken on the page that is being affected and/or running slowly, and you will need to drag the panel up so it covers your whole screen, take a screenshot, and send it over to the support team.

⚠️Important: When sending over a screenshot, please accompany this with all the steps taken to get to that point, as well as the associated URL shown in the screenshot.

Google Chrome

  1. ​On the page when it's happening, right-click and click Inspect Element.

  2. In the top panel of this new split-screen, click on Console.4

Safari

Activate it in the browser

  1. Click the small cog in the top right-hand corner.

  2. Select Preferences, then click Advanced

  3. Check Show Develop.

Find the Console

  1. On the page when it's happening, right-click.

  2. Click Inspect Element and select Console.

Firefox

  1. ​On the page when it's happening, right-click.

  2. Click Inspect Element and select Console.

  3. You can also select Browser Console from the Web Developer submenu in the Firefox Menu, or the Tools menu if you display the menu bar or are on OS X.

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