What's new?
Checkout Session Timeout
We've implemented a checkout session timeout system to enhance the booking experience for your customers and ensure secure transactions throughout the booking process.
âWhat's New:
Customer checkout sessions now automatically expire after 1 hour of inactivity across all booking stages
Clear notification displayed when customers attempt to continue an expired session
Enhanced security during the payment form stage, where card details section becomes hidden upon expiry
Simple refresh process for customers to restart their booking at any stage
How It Works: When your customers are making a booking and haven't interacted with the page for 1 hour, their checkout session will expire. This applies to both the initial booking stages and the payment form.
During booking selection: If customers attempt to continue after the session expires, they'll see: "Your Checkout Session has expired, please refresh."
During payment: When the payment session expires, customers will see: "Session expired, please refresh the page" and the card details section will be hidden for security.
In both cases, customers simply need to refresh their browser page to start a new session and continue with their booking securely.
âBenefits for Your Business:
Ensures customer booking information remains secure throughout the entire process
Enhanced security during payment processing with PCI compliance standards
Prevents confusion from outdated pricing, availability, or session data
Protects against potential payment processing errors
Provides clear guidance to customers when sessions expire
Maintains data integrity throughout the complete booking journey
This update is now live across all Collins booking platforms and payment forms, requiring no action from your team.
â
How to access this update
This is an automatic release that goes live 24 September 2025 to all our customers along with a package of bug fixes and performance improvements.
â