Email errors
Emails not working and troubleshooting.
Emailed report not downloadingIf you've received the email report, but it's not downloading from the email.
Unable to attach documents to messages sent to customersReceiving an error message when trying to upload a document to a message.
Unable to upload email attachmentEmail attachments are not uploading.
Emails bouncing backEmails are not being delivered successfully; they are bouncing back.
Forwarded emails for unknown bookings are not being receivedGuidance on resolving issues with forwarding unknown Access Collins Mail messages, including IT checks.
Forward unknown Collins Mail messages to errorThis email address needs to be different from your booking emails 'from' address error.
What to do in case of enquiry spamSee what to do in case of spam emails.
Emails on bookings are not sending or showing a Delivery failed messageEmails we send to our customers from bookings display a Delivery failed message.
Confirmation emails are not being receivedSome customers not receiving confirmation emails.
The customer receives an email after the booking has passedReceiving cancellation emails without a booking.
Server error when sending emailsSee why you're seeing an error when sending emails.