If customers are not receiving email confirmation emails from you when you click CONFIRM and SAVE their enquiry, the first thing to check is whether you have the automatic confirmation emails enabled in Settings:
Click Settings, Sites and select the site.
Click Booking Types and select the booking type.
Scroll to the Emails section.
Below Enquiry received message and Booking Confirmed message, check Automatic confirmation.
Click Save.
Once you have set this up, for each type, you confirm and save an enquiry within Access Collins for that type, a confirmation will be automatically sent to the customer.
If you do not have this ticked, you will have to go to the Messages section of that booking and manually send out a confirmation email.
Make sure you click the green SEND button when you are happy with your message.
There may also be other factors stopping emails reaching the customer, such as:
The email may filter into spam: in this case, you will need to ask the customer to mark you as safe.
The customer's inbox may be full.
Corporate clients often have strict spam filters, so emails may not be delivered. If notified, try calling them directly or ask them to mark your address as safe before resending.