Emails
Set up Access Collins emails and notifications
Email errors
Emails not working and troubleshooting.
Emailed report not downloadingIf you've received the email report, but it's not downloading from the email.
Unable to attach documents to messages sent to customersReceiving an error message when trying to upload a document to a message.
Unable to upload email attachmentEmail attachments are not uploading.
Emails bouncing backEmails are not being delivered successfully; they are bouncing back.
Forwarded emails for unknown bookings are not being receivedGuidance on resolving issues with forwarding unknown Access Collins Mail messages, including IT checks.
Forward unknown Collins Mail messages to errorThis email address needs to be different from your booking emails 'from' address error.
What to do in case of enquiry spamSee what to do in case of spam emails.
Emails on bookings are not sending or showing a Delivery failed messageEmails we send to our customers from bookings display a Delivery failed message.
Confirmation emails are not being receivedSome customers not receiving confirmation emails.
The customer receives an email after the booking has passedReceiving cancellation emails without a booking.
Server error when sending emailsSee why you're seeing an error when sending emails.
Email notifications
Set up email notifications.
Set up notifications for bookings and enquiriesSet up an email to get notifications for new bookings or enquiries.
Access Collins: Enable or disable follow-up emailsConfiguring automated follow-up emails, including scheduling options to send them a set time after a booking, such as the next day.
Enable email notifications for rule updates or changesGet notified when a staff member makes changes to the system.
Set up automated pre-order reminder emailsLearn how to automatically remind customers to complete or submit their pre-orders by sending pre-order reminder emails.
Stop receiving new booking emailsStop receiving emails from Access Collins on my email address.
Set up your follow-up review request emailsEnable or disable customer feedback automated emails.
Set up Collins Pay's automatic reminder emailsAutomatically schedule chaser emails to customers who I'm awaiting a deposit or payment
Set up the Forward unknown Collins Mail messages to sectionGet a copy of all messages received.
Forward payment received emails when a customer makes a paymentReceive an email when a guest makes a payment.
Set up automatic booking reminder emailsSend reminder emails to customers about their bookings.
Email configuration
Customise emails and the way they work.
Add a logo to your emailsAdd a logo to your email to boost brand recognition, build trust, and gives your communication a professional, cohesive look.
Add email template messages and attachmentsCreate and add email templates or attachment templates.
Remove Until time from customer emailsMake customers see only the start time in the booking confirmation email.
Remove customer requests from confirmation emailsRemove the customer request from emails after this has been actioned and it's no longer needed.
Remove Hi customer name on emailsChange the way the customer is addressed in emails.
Set up your SMS nameAdd your venue name in SMS.
Set up automatic cancellation emails when rejecting a booking or enquirySet up Access Collins to automatically send emails to let guests know their booking has been cancelled.
Set up automatic confirmation emails for confirmed bookingsAutomate confirmation emails.
Add text to the cancellation email messageCustomise the cancellation email message.
Customise the enquiry received email messageAdd text to the enquiry received email message.
Automated email template examplesYou can find previews of the automated emails sent from Access Collins, including reminder and follow-up messages.
How to customise the emails that are sent out by Access CollinsChange the way automated emails that are sent to your customers look.
Get a copy of our HTML email templateShare the HTML email templates for each of your sites.
Configure the email sender nameChange the name of your Collins Mail email address.
Change the Access Collins email senderChange the Access Collins email address to send and receive emails.
Disable the cancel booking button in customer emailsStop customer's from cancelling their bookings.
Create hyperlinks within Access CollinsLink your social media pages and other links to Access Collins.
Deposit claimed emailYou can find information on the automated guest email sent when claiming a payment from an authentication
Information and configuration of unlinked messages in Access Collins emailHandle situations where customers claim they've emailed you, but nothing has come through