Emails
Set up Access Collins emails and notifications.
By alexandru and 1 other2 authors40 articles
Email errors
Emails not working and troubleshooting.
- Emailed report not downloadingIf you've received the email report, but it's not downloading from the email.
- Unable to attach documents to messages sent to customersReceiving an error message when trying to upload a document to a message.
- Unable to upload email attachmentEmail attachments are not uploading.
- Emails bouncing backEmails are not being delivered successfully; they are bouncing back.
- Forwarded emails for unknown bookings are not being receivedGuidance on resolving issues with forwarding unknown Access Collins Mail messages, including IT checks.
- Forward unknown Collins Mail messages to errorThis email address needs to be different from your booking emails 'from' address error.
- What to do in case of enquiry spamSee what to do in case of spam emails.
- Emails on bookings are not sending or showing a Delivery failed messageEmails we send to our customers from bookings display a Delivery failed message.
- Confirmation emails are not being receivedSome customers not receiving confirmation emails.
- The customer receives an email after the booking has passedReceiving cancellation emails without a booking.
- Server error when sending emailsSee why you're seeing an error when sending emails.
Email notifications
Set up email notifications.
- Set up notifications for bookings and enquiriesSet up an email to get notifications for new bookings or enquiries.
- Access Collins: Enable or disable follow-up emailsConfiguring automated follow-up emails, including scheduling options to send them a set time after a booking, such as the next day.
- Enable email notifications for rule updates or changesGet notified when a staff member makes changes to the system.
- Set up automated pre-order reminder emailsLearn how to automatically remind customers to complete or submit their pre-orders by sending pre-order reminder emails.
- Stop receiving new booking emailsStop receiving emails from Access Collins on my email address.
- Set up your follow-up review request emailsEnable or disable customer feedback automated emails.
- Set up Collins Pay's automatic reminder emailsAutomatically schedule chaser emails to customers who I'm awaiting a deposit or payment
- Set up the Forward unknown Collins Mail messages to sectionGet a copy of all messages received.
- Forward payment received emails when a customer makes a paymentReceive an email when a guest makes a payment.
- Set up automatic booking reminder emailsSend reminder emails to customers about their bookings.
Email configuration
Customise emails and the way they work.
- Add a logo to your emailsAdd a logo to your email to boost brand recognition, build trust, and gives your communication a professional, cohesive look.
- Add email template messages and attachmentsCreate and add email templates or attachment templates.
- Remove Until time from customer emailsMake customers see only the start time in the booking confirmation email.
- Remove customer requests from confirmation emailsRemove the customer request from emails after this has been actioned and it's no longer needed.
- Remove Hi customer name on emailsChange the way the customer is addressed in emails.
- Set up your SMS nameAdd your venue name in SMS.
- Set up automatic cancellation emails when rejecting a booking or enquirySet up Access Collins to automatically send emails to let guests know their booking has been cancelled.
- Set up automatic confirmation emails for confirmed bookingsAutomate confirmation emails.
- Add text to the cancellation email messageCustomise the cancellation email message.
- Customise the enquiry received email messageAdd text to the enquiry received email message.
- Automated email template examplesYou can find previews of the automated emails sent from Access Collins, including reminder and follow-up messages.
- How to customise the emails that are sent out by Access CollinsChange the way automated emails that are sent to your customers look.
- Get a copy of our HTML email templateShare the HTML email templates for each of your sites.
- Configure the email sender nameChange the name of your Collins Mail email address.
- Change the Access Collins email senderChange the Access Collins email address to send and receive emails.
- Disable the cancel booking button in customer emailsStop customer's from cancelling their bookings.
- Create hyperlinks within Access CollinsLink your social media pages and other links to Access Collins.
- Deposit claimed emailYou can find information on the automated guest email sent when claiming a payment from an authentication
- Information and configuration of unlinked messages in Access Collins emailHandle situations where customers claim they've emailed you, but nothing has come through