If you have an email address entered next to Forward unknown Access Collins Mail messages to in your email settings but you are not receiving these emails it could be down to an issue on your side that is blocking these emails so it would be worth asking your IT team to check this as they may be able to release the emails for you.
If your IT team are not able to see these emails or you don't have the box to add an email address to Forward unknown Collins Mail messages to contact us referencing the title of this article.
Please include the email address that emails from Collins are not delivering to.