Set up cancellation labels
You can set up cancellation labels at the organisation level or the site level by following the steps below:
📌Note: To capture the reason for the cancellation, you can set up more than one cancelled label and give them detailed names like: Ill on the day, didn't pay a deposit, phoned to cancel on the day, etc.
Organisation level
Click Settings, then click Organisation.
Click Labels.
Under Booking Labels, click Add Another.
Name your new label and select a colour.
From the Booking status list, select Cancelled.
Click Save.
Site level
Click Settings, then click Sites and select a site.
Click Labels & colours.
Under Booking Labels, select Use custom labels.
Click Add Another, name your new label and select a colour.
To use labels you've set up at the organisation level, click Copy from Organisation and select the label.
From the Booking status list, select Cancelled.
Click Save.
Set up no-show labels
You can set up labels for no-show bookings at the organisation level or the site level by following the steps below:
📌Note: To capture the reason for the no-show, you can set up more than one no-show label and give them detailed names like: Forgot reservation, illness, etc.
Organisation level
Click Settings, then click Organisation.
Click Labels.
Under Customer Labels, click Add Another.
Name your new label and select a colour.
Select No show.
Click Save.
Site level
Click Settings, then click Sites and select a site.
Click Labels & colours.
Under Customer Labels, select Use custom labels.
Click Add Another, name your new label and select a colour.
To use labels you've set up at the organisation level, click Copy from Organisation and select the label.
Select No show.
Click Save.