Set up automatic follow-up emails
To send automatic follow-up emails to your completed bookings, follow the steps below:
📌Note: By default, the follow-up email is sent two days after the booking is completed.
Click Settings.
Click Sites and select the site.
Click Emails & Texts.
Select Send booking follow-up emails.
To set the email to go out one day after the booking, click Next-day follow-ups.
Enter any additional email text.
By default, the follow-up email already asks the customer how their night was.
Click Save.
Include URLs
You can direct customers to your review page by including the URL link to your follow-up emails. To include a URL, follow the steps below:
Highlight the text you want as a link.
Select the hash # icon.
Enter the URL, then click the tick
icon.
Click Save.
Include hyperlinks
Highlight the text you want as a link.
Click the hyperlink
icon.
Enter the link and select if you want it to open in a new window.
Click Add.
Click Save.
Disable follow-up emails
📌Note: You have 24 hours after a booking's taken place to disable the follow-up email. Follow-up emails are automatically disabled for no-show bookings.
To disable the follow-up email for a particular booking, follow the steps below:
Click Diary, then select the booking.
Click Edit Booking.
Click Messages.
Select Don't send follow-up email.
Click Save.