If a guest is reporting multiple SMS text messages sent in error and you are using our message services, you or your head office has to reach out to us so we can investigate further.
Please provide the DMN reference of the booking and relevant screenshots so our support team can further investigate the issue.
📌Note: If Auto-double confirm, Booking texts, or Live Wait is not enabled, then this will be an issue, not from Access Collins; please check with your phone service provider.