Bolt-ons
Access Collins bolt-ons
By alexandru and 1 other2 authors18 articles
- Not all booking types are bookable via Reserve with GoogleFind out why not all booking types are bookable via RwG.
- Use Collins CallTake bookings automatically from phone calls with Collins Call.
- Reserve with Google FAQsEnable or disable Reserve with Google and frequently asked questions.
- Sort booking type priorities for Reserve with GoogleEnable Reserved with Google and sort booking type priorities.
- Set up and use auto double confirmEnable auto double confirm so customers can reconfirm their booking via text message.
- Text function not workingThe text function bolt-on is down, affecting guest messaging and disrupting auto-confirmation, booking confirmation, and Livewait.
- Multiple text messages were sent in errorThe customer is receiving multiple SMS messages from Access Collins.
- Auto double confirm text hasn't cancelled the booking in CollinsThe customer replied NO to the text message that was sent out but the booking in Collins was not cancelled.
- Collins Call FAQsCollins Call capabilities and questions.
- The Collins Call guest contact phone number is missingCollins Call information does not have the guest's phone number.
- Collins Call text link not workingThe text link sent to customers for more information is not working.
- Collins Pay and card authentication FAQsLearn about transaction fees, payment timelines, and how to reconcile your Collins Pay account.
- Disable Pre-orders, Collins Pay or card authenticationYou can disable Pre-orders, Collins Pay or card authentication
- Disable Reserve with GoogleYou can turn off Reserve with Google
- Information on Collins PayFind out how Collins Pay works and Collins Pay fees.
- View all venues where ADC feature is enabledSee the list of sites where ADC is enabled.
- Use LiveWaitUse Access Collins LiveWait and take wait listed bookings.
- Set up automatic confirmation texts for confirmed bookingsGet a confirmation text when their booking is confirmed.