Integrations & bolt-ons
Possible integrations, bolt-ons, bugs and fixes.
By alexandru and 1 other2 authors44 articles
- Find the site IDFind your site, venue ID and organisation ID for integration needs.
- API developer guidesLearn about the capabilities of the Access Collins API, how to get started with it.
- Enable Collins Call EvoEnable a bolt-on that's transforming how venues handle customer calls.
- Troubleshoot and enable Stripe integrationSee how to troubleshoot and enable Stripe integration in Access Collins.
Integrations
Access Collins integrations
- Access Collins and Access EPoS integration overview
- Other Payment types in Collins arenât syncing with EPoSFix issues with Other Payment types not syncing from Access Collins to the EPoS till.
- Add a minimum deposit date to Beanstore integrationSet a minimum date for deposits to be pushed to Beanstore so that no deposits from before a certain date are pushed.
- Obtain API information for your integrationObtain API credentials to integrate with Access Collins to enable secure access and ensure proper integration.
- The Zonal API deposit isn't appearing on the tillFix missing Zonal payments on the till by checking integration settings, verifying transactions, and ensuring sync is working.
- Zonal API set up and integration informationCheck auth credentials, config settings, and compatibility to integrate Access Collins with the Zonal API.
- Access Soda integration and voucher redeemInformation about Access Soda and how to redeem vouchers in Access Collins.
- Push Access Tonic purchases to EPoSWith Access Collins integrated into your EPoS, ticket purchases now sync directly to your EPoS system.
- Remove push to till optionStop users from pushing other payments to the till.
- Access Collins analytics data is not showing for a user in Access EvoAccess Collins analytics is missing from the Dashboard in Access Evo.
- Airship integrationYou can request to enable Airship integration with Collins
- Can Redeemed Deposits automatically push to the till?Redeemed vouchers not pushing to till.
- Beanstore integration push to till issuesPayments are being pushed to the till twice, causing them to be deducted twice or not pushing at all.
- Configure the source on the booking URLTrack booking source from a specific booking URL for reporting purposes.
- Disable integrationRemove our existing integration.
- Add PLU on Pre-order itemsSync your PLU to your EPoS system.
- Link booking stages to the till for EPOS integrationLearn how to sync Access Collins booking stages with your EPOS for seamless till integration.
- Integrate Access TonicYou can send ticket purchases from Access Tonic to Access Collins as confirmed bookings.
- Kobas payment has not pushed to the tillIf a Kobas payment hasnât pushed to the till, ensure the booking details are complete.
- 500 internal server errorMy booking API is giving me 500 internal server error.
- Possible integrations, third-party affiliates in Access Collins EVOPromote and integrate my online booking through external sites.
- Create an Access Analytics DashboardSet up your own dashboard to display a collection of specific insights in Access Evo.
Bolt-ons
Access Collins bolt-ons
- Not all booking types are bookable via Reserve with GoogleFind out why not all booking types are bookable via RwG.
- Use Collins CallTake bookings automatically from phone calls with Collins Call.
- Reserve with Google FAQsEnable or disable Reserve with Google and frequently asked questions.
- Sort booking type priorities for Reserve with GoogleEnable Reserved with Google and sort booking type priorities.
- Set up and use auto double confirmEnable auto double confirm so customers can reconfirm their booking via text message.
- Text function not workingThe text function bolt-on is down, affecting guest messaging and disrupting auto-confirmation, booking confirmation, and Livewait.
- Multiple text messages were sent in errorThe customer is receiving multiple SMS messages from Access Collins.
- Auto double confirm text hasn't cancelled the booking in CollinsThe customer replied NO to the text message that was sent out but the booking in Collins was not cancelled.
- Collins Call FAQsCollins Call capabilities and questions.
- The Collins Call guest contact phone number is missingCollins Call information does not have the guest's phone number.
- Collins Call text link not workingThe text link sent to customers for more information is not working.
- Collins Pay and card authentication FAQsLearn about transaction fees, payment timelines, and how to reconcile your Collins Pay account.
- Disable Pre-orders, Collins Pay or card authenticationYou can disable Pre-orders, Collins Pay or card authentication
- Disable Reserve with GoogleYou can turn off Reserve with Google
- Information on Collins PayFind out how Collins Pay works and Collins Pay fees.
- View all venues where ADC feature is enabledSee the list of sites where ADC is enabled.
- Use LiveWaitUse Access Collins LiveWait and take wait listed bookings.
- Set up automatic confirmation texts for confirmed bookingsGet a confirmation text when their booking is confirmed.