Why use advanced reservation tools, and what are the benefits?
Utilising other key booking features in Access Collins enhances your customer experience and assists staff teams in managing walk-ins, reducing manual tasks and saving valuable time.
What you can do to increase retention rates
Contracts: Send contracts when you have larger groups, events or experience days, weddings and parties. In Access Collins, you can create a contract, send it to the customer, and have it signed electronically by both parties.
LiveWait: LiveWait is a table management solution for walk-ins during busy periods when there are currently no tables available. The system automatically calculates when a table should become available for your group size. Add the customer's contact details to easily reach them when there's availability to seat them as quickly and efficiently as possible.
Auto double-confirm: If you have text messaging live in Access Collins, you can auto-confirm via text to your customers when they book online. You can choose to use this service for specific booking types or based on the number of guests. You can also include or exclude bookings being confirmed this way that have made a deposit.
Linked Bookings: allows you to join multiple booking types into a single booking journey that creates an easy flow for your customer, allows you to upsell experiences within your venue and combines, payments and customer communications. Expl Book optional Drinks before or after your Dinner into the same booking flow.
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Integrate these tools into your business
If you're an admin, you can amend your settings on a site-by-site or organisational level. Check our guides below for steps on how to make the most of these features:
