Why use a text messaging solution and what are the key benefits?
Customers can receive instant updates straight to their mobile phones with SMS. Text messages that are informative and more transactional in nature are useful to the customer and add value to their experience with you. You can use text messaging to increase or retain a booking.
What you can do to improve your customer journey
Introduce Confirmation SMS: You can set up an automated text service to confirm bookings with a customer. Manage who receives text confirmations, for example, larger groups, pre-ordered customers only or certain booking types within your business to be more strategic with spend.
Utilise Auto double confirm in the diary: Customers can easily reply to the text to cancel or confirm their booking with you. A blue tick appears in your bookings diary if the customer has confirmed the booking. This information is also on the downloadable run sheet. Finally, you can use the filter and check if you're waiting on anyone to reconfirm they're attending.
Use text messaging in LiveWait: Avoid losing customers at the door waiting for tables by sending them text updates. Update their contact information and send an SMS with an estimated waiting time, text once their table is ready, or even send a personal message.
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Set up your advanced text messaging
If you're an admin, you can amend your settings on a site-by-site or organisational level. Check our guides below for steps on how to make the most of these features:
