Email configuration
Customise emails and the way they work.
Add a logo to your emailsAdd a logo to your email to boost brand recognition, build trust, and gives your communication a professional, cohesive look.
Add email template messages and attachmentsCreate and add email templates or attachment templates.
Remove Until time from customer emailsMake customers see only the start time in the booking confirmation email.
Remove customer requests from confirmation emailsRemove the customer request from emails after this has been actioned and it's no longer needed.
Remove Hi customer name on emailsChange the way the customer is addressed in emails.
Set up your SMS nameAdd your venue name in SMS.
Set up automatic cancellation emails when rejecting a booking or enquirySet up Access Collins to automatically send emails to let guests know their booking has been cancelled.
Set up automatic confirmation emails for confirmed bookingsAutomate confirmation emails.
Add text to the cancellation email messageCustomise the cancellation email message.
Customise the enquiry received email messageAdd text to the enquiry received email message.
Automated email template examplesYou can find previews of the automated emails sent from Access Collins, including reminder and follow-up messages.
How to customise the emails that are sent out by Access CollinsChange the way automated emails that are sent to your customers look.
Get a copy of our HTML email templateShare the HTML email templates for each of your sites.
Configure the email sender nameChange the name of your Collins Mail email address.
Change the Access Collins email senderChange the Access Collins email address to send and receive emails.
Disable the cancel booking button in customer emailsStop customer's from cancelling their bookings.
Create hyperlinks within Access CollinsLink your social media pages and other links to Access Collins.
Deposit claimed emailYou can find information on the automated guest email sent when claiming a payment from an authentication
Information and configuration of unlinked messages in Access Collins emailHandle situations where customers claim they've emailed you, but nothing has come through