The Access Customer Success Portal has been designed to help you get the most from your software investment. This guide helps you understand how our support service works and provides steps for raising a new support case with our team.
Register for the Customer Success Portal
Go to our Customer Success Portal.
Click Register for an account.
Fill in the Registration form.
Click Submit Application.
Once complete, you'll receive an email stating that your account is ready to use.
Raise a case through the customer success portal
⚠️Important: In the Customer Success Portal, depending on your Customer Success Plan, you can assign yourself or your colleagues as a named support contact. Named contacts can raise support cases in the portal and can edit existing cases depending on their level of access.
If you have already registered through the portal and need to raise a case, follow these steps:
Go to Customer Success Portal.
Click I'm a Customer.
Log in with your username and password.
Click Create a case.
Choose the product that you need.
Describe the issue that you are having.
Include steps to replicate the issue.
You can upload attachments to support your case.
📌Note: Your case will be raised to the support team, and a confirmation message with your case number will be displayed on the next screen.