To stay organised and keep on top of your bookings and enquiries, Booking Action labels are a useful tool.

We’ve calculated that if you assign one or more labels to every enquiry, you're 20 - 25% more likely to convert those enquiries into confirmed bookings.
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Customer labels help you get to know your customers and build up a comprehensive customer database.

To add booking labels to an enquiry or booking, follow the steps below:

If you make changes to the booking, you can edit the labels. For example, you could label a booking with Awaiting Pre-Order and then replace this with Pre-Order Received once that customer has submitted their order.

Customer labels are linked to the customer and display whenever they make enquiries or bookings with you. To add customer labels to an enquiry or booking, follow the steps below:

When you use booking labels, you can see at a glance the progress of an enquiry without needing to click each individual enquiry to view the messages, pre-order, and payment sections.

You can colour code each label to serve as a visual reminder about what you need to action or chase. For example, you could use red for things that need immediate attention.

Labels give everyone a quick and clear indication of the progress of all enquiries, removing the need for sticky notes, lists, or emailing colleagues.

You can find both booking and customer labels on the customised run sheet and function sheet.

Customer labels are particularly important as they help your floor staff know more about each customer and how to treat them accordingly.

Once you've attached a label to a customer, this remains in the system and pops up if that customer makes any future bookings.