Why setting up booking rules is important
When you set up automated booking rules, you're optimising your customer journey by reducing admin time during service, increasing the time you have to focus on your customers and increasing your confirmed bookings.
Auto-confirm is a feature that saves you time as the system automatically confirms bookings according to your selected rules.For instance, bookings from external sources like Google/Reserve with Google may be auto-confirmed if their start times align with your predefined rules.
Ensure your auto-confirmed booking type is set up correctly
Assign tables and areas so the system recognises your availability and self-allocates your new bookings.
To reduce admin time, automate outbound messages such as confirmation and cancellation.
To allow accurate reporting and forecast, complete the Spend Per Head section.
Test Booking Rules. This is a useful tool to help you find any issues with the customer journey and ensure the rules you've set up work.- Set a Max Duration in the Availability settings for each booking type to ensure accurate end times and prevent the system defaulting to your venue's closing time.
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How to set up your booking rules and test them before going live
To make the most of these features, please see our guides below:
Troubleshooting Auto-Confirmed Bookings
If you encounter issues with auto-confirmed bookings, such as incorrect end times or unexpected confirmations:
Check the Availability settings for the booking type to ensure Max Duration is configured.
Review the auto-confirm rules to verify they align with your operational needs.
Use the Enquiries tab filters to identify and manage affected bookings. These steps can help you quickly resolve issues and optimize your booking system.
